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Patient FAQ

FREQUENTLY ASKED QUESTIONS

We make it our top priority to ensure every patient is at ease - from the beginning stages of the registration process to the 50th annual wellness visit. Below are answers to some commonly asked questions.

HOW DO I BECOME A COMPASS MEDICAL PATIENT?
First, find the Compass Medical office that suits your medical needs. Next, call your office and let them know you'd like to become a new patient. Your new office will instruct you to fill out a New Patient Packet which you can find here.

You can also fill out our online form to have one of our team members contact you and help guide you through the registration process.

WHO IS COMPASS MEDICAL AFFILIATED WITH?
We are affiliated with Steward Health Care System.

Steward Health Care System, formed in 2010 through an acquisition of Caritas Christi Health Care, is a community-based accountable care organization and community hospital network with more than 13,000 employees serving more than one million patients annually in 85 communities.

For more about our affiliation, click here.

DO I HAVE TO BE A COMPASS MEDICAL PATIENT TO BE SEEN IN THE UCC?
Any Compass Medical patient can be seen in the UCC.  Non-Compass Medical patients with a PPO or Medicare can also be seen in the UCC. If you have an HMO you must obtain a referral from your PCP. 

IF I AM NOT A COMPASS MEDICAL PATIENT, CAN I HAVE MY LABORATORY WORK DRAWN HERE?
Unfortunately, our Laboratory is for Compass Medical Patients only. For more information on becoming a Compass Medical Patient, please click here.

HOW CAN I APPLY FOR A JOB AT COMPASS MEDICAL?
For a current list of job opportunities, please visit our Careers section here.

WHAT INSURANCE PLANS DOES COMPASS MEDICAL ACCEPT?
Compass Medical participates and contracts with a large number of area insurance plans including those listed below.

We have not listed every insurance plan accepted, so if you do not see your insurance plan listed, please call our Patient Accounts Department at (508) 350-2450 to verify if your plan is accepted.

We may not accept every product from those insurance plans listed below.  Please check with us to confirm participation.
Aetna
BCBS
Cigna
First Health
GIC Commonwealth
Harvard Pilgrim Health Care
HealthCare Value Management
Medicaid (limited plans/not accepted at all locations)
Medicare
Network Health
Private Healthcare Systems
Senior Whole Health
Tri-Care
Tufts Health Plan
Worker’s Compensation/MVA

For more information regarding billing and insurance, please visit the billing center.

CAN I STILL KEEP MY COMPASS MEDICAL PHYSICIAN EVEN THOUGH MY HEALTHCARE BENEFITS HAVE CHANGED?
Compass Medical accepts a wide range of insurance plans (listed above). It is very likely you can stay with your preferred Compass Medical Provider, however, call your Doctor’s office as soon as your benefits change to ensure your new health plan is accepted and to submit your new information.

CAN I CHANGE LOCATIONS OR PHYSICIANS IF NECESSARY?
Of course. Compass Medical has over 100 Providers in multiple locations across the South Shore region and continues to expand today for further patient convenience. Because all Compass Medical offices operate on the same electronic medical record system, your transition will be smooth and hassle-free.

HOW CAN I SEE A SPECIALIST?
Compass Medical offers an extensive array of services (for a full list, click here). Some health plans allow patients the ability to self-refer for certain specialty services, such as mammograms, without an authorization from your doctor. Contact your health plan provider to see what services you can receive without a referral or call your Physician’s office for further information.

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