Patient Portal

Frequently Asked Questions

What is Compass Health Connection?

Compass Health Connection is a free, highly secure web-based portal that provides Compass Medical patients with access to their healthcare information anytime.

How can Compass Health Connection assist me?

Compass Health Connection allows you to manage your personal health information online. As of right now, you will be able to:

View detail information about your upcoming and past appointments

Review your clinical visit summaries

Review lab test results

Request prescription refills

Update personal information, such as address and email.

Compass Medical is passionate about bringing you additional features in the future such as appointment scheduling. We will notify you if and when additional features become available.

What do I need in order to access Compass Health Connection?

To access Compass Health Connection, you need a working computer or smartphone with:

Internet access and a working e-mail account that you check regularly

A current, up to date internet browser

To download the Healow APP (for smartphone users only)

Who can use Compass Health Connection?

All Compass Patients ages 18 and over with a personal email account can utilize Compass Health Connection.

Can I create an account for my child?

At this time, Compass Health Connection does not offer accounts for children or young adults for security purposes. We are working hard to bring you additional features in the future.

What if I do not have a personal email account?

Having a personal email account is the only way to register for Compass Health Connection.

Your personal e-mail account is where we will send all notifications when you have a message waiting on the Compass Health Connection. If you have internet access through your home, Phone or a local library, you can establish a FREE e-mail account by going to Yahoo Mail, Microsoft Hotmail or Google Mail (Compass Medical does not endorse any specific email provider.)

How do I sign up for Compass Health Connection?

All Compass Medical patients who are eligible need to complete and sign the “Terms and Conditions” Form in your primary care’s office.

Why do I have to be in the office to sign up for Compass Health Connection?

As an added security measure, Compass Medical requires patients to sign up for Compass Health Connection in the office so that we can directly confirm your identity.

Is there a helpline I can call for assistance?

Having difficulty accessing your Patient Portal account or need help navigating the site?  If you have already signed up for the Portal in person at the office, you may contact the Compass Health Connection’s Portal Support Line at 508-350-2509 for further assistance.



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